Refund policy
Refund Policy
At Casavilo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Customized or personalized products
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Final sale items
Return Process
To initiate a return, please contact us at:
Email: support@casavilo.com
Our customer service team will provide return instructions and the appropriate return address.
Return Shipping Costs
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If the item is defective, damaged, or incorrect, we will cover the return shipping cost.
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For all other returns, customers are responsible for return shipping expenses.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be processed within 10 business days to the original payment method.
Exchanges
We replace items only if they are defective, damaged, or received incorrectly.
Contact Us
Email: support@casavilo.com